Customer service

Wollongong City Council is committed to providing quality customer service to residents, businesses and visitors.

We have established values which are applied to all interactions with customers ensuring a consistent standard of service for all of Council’s customers.

We will deliver service in a friendly, knowledgeable and professional manner by:

• Being respectful, courteous and impartial in our dealings with you
• Identifying ourselves when we talk to you
• Listening carefully to what you say
• Ensuring your personal information is kept confidential.
• Having trained and professional staff who will uphold Wollongong City Council’s Code of Conduct and Council’s Values.

You can assist us in delivering better services by:

• Treating our staff with courtesy and respect
• Respecting the rights of other customers
• Being honest and accurate in information sought and supplied to Wollongong City Council
• Working with us to resolve problems
• Providing Council with feedback (both if we haven’t met our service commitment and also if we have exceeded your expectations in relation to our services)
• Respecting our community.