IRIS Research was commissioned by Wollongong City Council to conduct a tracking study of Council’s performance. Overall, the survey aimed to provide Council with an understanding of the perceptions and needs of the local community with respect to Council’s services and facilities. This is Council’s tenth major community survey.
The broad objectives for the survey were to:
- Measure the importance of and satisfaction with services and facilities provided by Council
- Assist Council by identifying the priority issues for the community
- Identify key drivers of resident dissatisfaction
- Determine usage of current services and facilities
- Evaluate the consumption and satisfaction with Council’s communication.
The survey was conducted in October 2017 via a telephone-based survey, using both landline and mobile telephone numbers. Permanent residents, 18 years and over, of the Wollongong Local Government Area were randomly selected to participate.
The 2017 survey found 89% of the community were satisfied with Council’s overall performance. We performed best in the provision of patrolled beaches, district libraries and community centres, parks/ open spaces/ leisure centres and customer service centre.
We will be looking carefully at everything the community told us, particularly at areas where the community flagged we could be making improvements to the way we do things. This vital information will assist us in preparing our future planning documents.