You can contact Wollongong City Council by phone, online, web chat, mobile app, mail, relay services, or visit our Customer Service team in person.
Contact us to request a service, report maintenance issues, make a compliment or complaint, or any other Council-related enquiry.
Contact our Customer Service Team on (02) 4227 7111.
For after hours Council-related emergencies, please call our general number for assistance, (02) 4227 7111.
We have a number of online services available:
Customer Service Web Chat is available weekdays between 9am - 4.30pm.
Simply click on the Webchat link
and you'll be in direct contact with a Customer Service representative via online chat.
Report It App
Our Report It App lets you report a problem, take a photo and send details to us, including the location, via your mobile device.
Search for 'Wollongong Report It' on the Apple App Store or Google Play.
Visit our Customer Service Centre for rates payments, animal registrations, licences, permits and development applications, and all other enquiries.
You'll find us at 41 Burelli Street, Wollongong.
Monday to Friday, 8.30am - 5pm
Planning applications, 8.30am - 4.30pm
Wollongong City Council
Locked Bag 8821
WOLLONGONG DC NSW 2500
Our Interpreter Service provides onsite and face-to-face interpreting for the publice. Fees apply. To find out more or book a service online, please visit our Interpreter Service page