Update on library services and events

Wollongong City Libraries – closed from Wednesday 25 March 2020 until further notice

We are focused on the health, safety and well-being of our staff and volunteers, their families and our community.

To reduce the risk faced by our community’s vulnerable community members, and to support government social distancing measures, we will be closing all our libraries from end of business Tuesday 24 March.

Thank you for your understanding in these challenging and extraordinary times.

Our staff will be available on the phone (02) 4227 7414 if you need advice on how to explore the wealth of resources that will be available online through the Library’s website.

FAQs

Is the library open?

All Wollongong City Libraries are closed to the public until further notice.

Can I contact you?

You can call us on 4227 7414 Monday to Friday 9am - 5pm. Or send an email through the Contact Us form on the library website.

When will you reopen?

No reopening date has been set. The Libraries will reopen when we are advised that it is safe to do so. For more information please see the Wollongong City Council Coronavirus information website

Can I borrow?

You cannot borrow Books, DVDs or CDs until we reopen.

However, you can use our online resources to borrow eBooks, eMagazines and eAudiobooks. You can also stream movies and access online learning courses from home via our website. You just need your library membership number and PIN (password).

How do I join the Library if you are not open?

You can join the library online.

Once you have filled in the form at the bottom of the page, you will be emailed a barcode so that you can use our downloadable books, magazines, audiobooks and movies. You will also be able to access our online learning programs and our newspaper, journal and magazine articles.

Your library card will be posted to you at a later date.

Can anyone join online?

To use the library’s online materials, you must live or work within the Wollongong Local Government Area (LGA).

Can I return items?

Please keep your library items at home if possible. All borrowing periods have been extended until we reopen. If you must return items, please use the external library chutes at each of our libraries.

Can I make a reservation?

You are no longer able to reserve items via the library catalogue. This service will resume when the libraries reopen.

Library members who have received notices to collect their reservations will be given the option of having their reservation posted to them.

Can I still order Interlibrary Loans?

This service has been suspended until our libraries reopen.

Are library programs going ahead?

All library programs are on hold until our Libraries reopen.

I am after specific help…

You can call us on 4227 7414 Monday to Friday, 9am to 5pm. Alternatively you can contact us via Facebook, (name  Instagram (tag) or via the Contact Us (hyperlink)  link on the library website.

For more updates on Coronavirus in our city, please visit Council's website.