All libraries will be closed on 1 June. Read more.

FAQs: Libraries and COVID-19

Everyone visiting our libraries must follow current NSW Health rules. These rules may change at short notice.

Please also note:

  • Wearing face masks is no longer mandatory, however we encourage masks to be worn, particularly if you are not able to physically distance from other people. For more information, please see the NSW Health website.
  • QR codes for checking in are provided for voluntary use.
  • We ask everybody to consider others and maintain physical distancing where possible.
  • If you feel unwell, stay home and get tested.

General FAQs

No. Our libraries are open to everyone, regardless of vaccination status.

We are regularly checking NSW Health advice and updating how we work to keep our customers and staff safe.

We have the following measures in place:

  • Wearing face masks is no longer mandatory, however we encourage masks to be worn, particularly if you are not able to physically distance from other people.
  • QR codes are provided for voluntary use at all Council facilities.
  • We ask everybody to consider others and maintain physical distancing where possible
  • Hand sanitiser is available for you to use as you enter the library
  • There are screens at our help desks for the safety of customers and staff
  • People are encouraged to use self-checkout to borrow items
  • For anyone not able to visit the library, our eLibrary is available for you to use 24/7.

Please also help us stay safe by following any instructions from our library staff.

Yes, some in-library programs and events have restarted.

Please see our What's On pages for current activities.

Yes. Our libraries' external return chutes are open 24/7 at all of our locations.

Yes. You need to renew any items that you have loaned to you.

You can do this via our online catalogue, or using the Wollongong City Libraries app.

Please contact your local library if you any enquiries.

Yes, our computers are available for public use. Please note: to maintain physical distance, staff are not able to assist computer users.

We also have free wi-fi in all libraries if you’re bringing your own device.

Yes, our study rooms are available for use.

Please call your library to book, or for more information.

JP services have returned at Dapto, Thirroul and Wollongong libraries.

Please see our Justices of the Peace page for more information.

Our website will be updated regularly.

We will also post changes on Facebook and Instagram - follow us so you don't miss any updates!

There are thousands of online eBooks, eAudiobooks, and magazines that you can access with just your library card. You will need your library card number (located under the barcode on the back of your card), as well as your PIN. If you don't know your PIN or have lost your card and don't know your number, please contact us to reset it.

Some of the digital library content we have is:

  • BorrowBox, which offers both eBooks and eAudiobooks to borrow. You can borrow up to 8 of these at any time, as well as download them to listen offline. Listen and read online via your laptop, or download the BorrowBox app to listen on the go.
  • Libby, which provides access to eBooks, eAudiobooks, and magazines. Search for your library by typing in "Wollongong City Libraries", enter your library details, and start listening today! For an on-the-go experience, you can download the Libby app on the play store.
  • Indyreads, which is run by the State Library of NSW. You can read and listen to a selection of books by selecting "Wollongong City Libraries" and logging in with your library details.
  • EBSCO contains eBooks and journals to browse and read free, requiring only your library card number.
  • uLibrary is a source of hundreds of eAudiobooks to listen to right now - all you need is to log in with your library card number and PIN.
  • NewsBank has all your digital newspaper needs from across Australia. All you'll need is your library card number to start reading.
  • Kanopy offers movie and documentary streaming for free, all with just your library card. You will need to create a Kanopy account using your library card number to get started.

For younger library members:

  • StoryBox Library. Anytime is story time with StoryBox! Listen to celebrities read stories, all from the comfort of your home. Make sure you log in using the 'library' option, as well as with the number on the back of your library card.
  • LOTE online, a multilingual story time experience. Listen to stories in languages other than English  by simply logging in with your library card number and selecting which language you want to hear.

Other online resources to look at are:

  • The NSW Health website offers COVID-19 resources in community languages.
  • Learn how to stay safe online and build your skills with Be Connected.
  • Tech Savvy Seniors courses available via Telstra.
  • The State Library of NSW offers thousands of online newspapers and magazines, as well as databases, in many languages. Join today, or login with your Wollongong membership, to start accessing their wealth of eResources.

If you have any questions on how to access any of our digital resources, please contact us.