COVID-19 Support Services Directory
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We've put together a list of local and national organisations who offer support to people dealing with the many effects of COVID-19.
From practical help with food, housing and money, to mental health and relationships, we encourage anyone struggling to check this list and reach out for help.
You can also download a copy of our Wollongong LGA COVID-19 Community Support and Services Directory PDF, 426.68 KB
| ServiceService | Support offeredSupport offered | PhonePhone |
|---|---|---|
| ServiceIllawarra Aboriginal Corporation | Support offeredAged Care, Housing and Family Support services | Phone |
| ServiceIllawarra Aboriginal Medical Service | Support offeredHealth and Medical services | Phone |
| ServiceIllawarra Local Aboriginal Land Council | Support offeredAboriginal Land, Culture and Housing | Phone |
| ServiceService | Support offeredSupport offered | PhonePhone |
|---|---|---|
| ServiceBeyond Blue - Healthy Families | Support offeredResources and information for families and children of all ages | Phone |
| ServiceRaising Children Network | Support offeredFree information and resources for all ages | Phone |
| ServiceHead to Health - Supporting Children | Support offeredAustralian Government advice about supporting children | Phone |
| ServiceService | Support offeredSupport offered | PhonePhone |
|---|---|---|
| ServiceBellambi Neighbourhood Centre | Support offeredInformation, support and referral. Food support. | Phone |
| ServiceBerkeley Neighbourhood Centre | Support offeredInformation, support and referral | Phone |
| ServiceBulli Community Centre | Support offeredInformation, support and referral. No Interest Loan Scheme. | Phone |
| ServiceCareWays Community - Dapto Neighbourhood Centre & Koonawarra Community Centre | Support offeredInformation, support and referral. Food support. | Phone |
| ServiceCringila Community Centre | Support offeredInformation, support and referral. EAPA vouchers if you need assistance paying electricity or gas bills. | Phone |
| ServicePort Kembla Community Centre | Support offeredInformation, support and referral. No Interest Loan Scheme. | Phone |
| ServiceUnanderra Community Centre | Support offeredInformation, support and referral. Food support. | Phone |
| ServiceService | Support offeredSupport offered | PhonePhone |
|---|---|---|
| ServiceCovid-19 Disaster Payment - New South Wales | Support offeredCheck your eligibility for the Covid-19 Disaster Payment | Phone |
| ServiceCentrelink Disability Support Pension | Support offeredTalk to Centrelink to see if you are eligible for the Disability Support Pension | Phone |
| ServiceCentrelink Older Australians Line | Support offeredTalk to Centrelink if you're an older Australian and need help with your age pension or another service | Phone |
| ServiceNational Debt Helpline | Support offeredIf you're in financial difficulty as a result of the pandemic, you can get free support from a financial counsellor | Phone |
| ServiceNo Interest Loan Scheme - NICCI NILS Bulli | Support offeredNILS offers people on low incomes, safe and affordable access to credit.The scheme provides up to $1500 for essential goods and services. Contact a service to see if you qualify. | Phone |
| ServiceNo Interest Loan Scheme - Southern NILS Port Kembla | Support offeredNILS offers people on low incomes, safe and affordable access to credit.The scheme provides up to $1500 for essential goods and services. Contact a service to see if you qualify. | Phone |
| ServiceService NSW | Support offeredCovid-19 assistance finder, Covid-19 supports and resources. Phone 13 77 88. | Phone |
| ServiceService | Support offeredSupport offered | PhonePhone |
|---|---|---|
| ServiceFood Fairness Illawarra | Support offeredLow cost and free meals directory | Phone |
| ServiceNeed A Feed | Support offeredProvides food hampers to those in need. For enquiries email support@needafeed.org | Phone |
| ServiceNSW Health Food relief when self isolating | Support offeredPositive COVID cases and their close contacts who are directed to self-isolate by NSW Health, and do not have a means to obtain their own groceries, can contact NSW Health to arrange for food relief on 1800 943 553. | Phone |
| ServiceService | Support offeredSupport offered | PhonePhone |
|---|---|---|
| ServiceWollongong Youth Services | Support offeredCheck out our website to see what programs we are running. | Phone |
| ServiceWollongong City Libraries | Support offeredVisit the Libraries’ website to find great free online resources, activities and services. Our libraries have also reopened with COVID-safe measures in place. | Phone |
| ServiceABC Kids Early Education Resources | Support offeredAre you looking for high-quality media options to support your child’s early learning and emotional wellbeing during lockdown? Here are some recommended video and audio options from the Australian Broadcasting Corporation (ABC). | Phone |
| ServiceSchool camp at home | Support offeredCheck out some great activities for kids and families. NSW Office of Sport has videos and activity sheets to help you keep your kids entertained during COVID-19 lockdowns. | Phone |
| ServiceActivity inspiration for children | Support offeredCommunity Industry Group have put together this great list of free activities to keep children busy and entertained! | Phone |
| ServiceActivity inspiration for adults | Support offeredCommunity Industry Group have put together this great list of free activities to keep adults busy and entertained! | Phone |
| ServiceWollongong Art Gallery Autism Friendly Making with Natural Materials - Ephemeral Art | Support offeredGo exploring in nature with a family member or adult to create an ephemeral artwork using natural materials. | Phone |
| ServiceWollongong Art Gallery One Point Perspective - Drawing & Painting Demonstration for Kids | Support offeredGallery educator Dushan will show you how to draw and paint a retro looking landscape using one point perspective. This lesson will help you visualise your ideas in three dimensions | Phone |
| ServiceWollongong Art Gallery Aerial Beach Scene - Painting Demonstration for Kids | Support offeredGallery educator Skye will show you how to create an aerial beach scene. | Phone |
| ServiceService | Support offeredSupport offered | PhonePhone |
|---|---|---|
| ServiceWollongong Homeless Hub | Support offeredHelp and advice for people who are homeless or at risk of homelessness | Phone |
| ServiceSupported Accommodation and Homelessness Services Illawarra | Support offeredSpecialist Homelessness Service supporting vulnerable women and families in the Illawarra and Shoalhaven regions | Phone |
| ServiceNSW Government Link2home | Support offeredLink2home is the statewide homelessness information and referral telephone service. It is available 24 hours a day, 7 days a week, every day of the year. | Phone |
| ServiceTenants Services | Support offeredFree specific advice and assistance for people renting their home | Phone |
| ServiceNSW Fair Trading | Support offeredInformation about renting, strata, auctions, and open homes during COVID-19. | Phone |
| ServiceService | Support offeredSupport offered | PhonePhone |
|---|---|---|
| ServiceIllawarra Legal Centre | Support offeredFree legal advice, Financial Counselling and Tenancy advice | Phone |
| ServiceService | Support offeredSupport offered | PhonePhone |
|---|---|---|
| ServiceLifeline | Support offeredFree 24/7 phone counselling | Phone |
| ServiceBeyond Blue | Support offeredFree 24/7 phone counselling | Phone |
| ServiceMental Health Line | Support offeredFree advice and referrals to mental health services available 24/7 | Phone |
| ServiceKids Helpline | Support offeredFree 24/7 phone counselling for kids, teens and young adults | Phone |
| ServiceHeadspace | Support offeredMental health support for people aged 12 - 25 years | Phone |
| ServiceNSW Health Children and Adolescent Mental Health Services | Support offeredPrograms for children, adolescents and their families impacted by mental health and emotional wellbeing | Phone |
| ServiceIllawarra Shoalhaven Suicide Prevention Collaborative | Support offeredLocal support for people in crisis or living with loss after suicide | Phone |
| ServiceDomestic Violence NSW | Support offeredSpecialist domestic and family violence services in NSW | Phone |
| ServiceWomen Women's Information Service Illawarra | Support offeredLocal domestic violence support services for women | Phone |
| ServiceISLHD Drug and Alcohol Service | Support offeredFree and confidential treatment and support services for people in the Illawarra and Shoalhaven dealing with alcohol, prescription or illicit drug use | Phone |
| Service1800Respect | Support offeredFree 24/7 phone counselling service to support people impacted by sexual assault, domestic or family violence and abuse. | Phone |
| ServiceMission Australia Gamble Aware | Support offeredProvides free, confidential, non-judgmental counselling support for individuals and families, and community members who are concerned about their own or others' gambling. | Phone |
| ServiceDepartment of Health - Older Persons Covid-19 Support Line | Support offeredThe Older Persons Covid-19 support line provides information and support. | Phone |
| ServiceIllawarra Women's Health Centre | Support offeredProvides free or low-cost and affordable medical, allied and complementary health care as well as health and well-being programs, groups and education to improve women’s health. | Phone |
| ServiceCarer Gateway | Support offeredCarer Gateway provides in-person, phone and online services and support to Australia’s 2.65 million unpaid carers. They will talk through what you need and help you to find local services and support to help you. | Phone |
| ServiceCoping with pandemic fatigue in 2021 | Support offeredThis e-book discusses what pandemic fatigue is, what the signs are and strategies for managing pandemic fatigue. | Phone |
| ServiceCoordinaire Head to Health | Support offeredHead to Health has been designed to provide mental health support to those struggling since the extended lockdown. If you’re not feeling OK, 1800 595 212 can help direct you to the appropriate support networks. | Phone |
| ServiceService | Support offeredSupport offered | PhonePhone |
|---|---|---|
| ServiceCOVID-19 Resource Language List | Support offeredImportant health information translated into different languages | Phone |
| ServiceNSW Multicultural Health Communication Service | Support offeredA state-wide health service for people from culturally and linguistically diverse (CALD) backgrounds | Phone |
| ServiceCentrelink Multilingual Phone Service | Support offeredInformation on how to contact Centrelink if you speak a language other than English | Phone |
| ServiceIllawarra Multicultural Services | Support offeredSupport for culturally and linguistically diverse communities | Phone |
| ServiceSCARF Inc | Support offeredSupport for refugee entrants | Phone |
| ServiceMCCI | Support offeredSupports people and communities from culturally and linguistically (CALD) diverse backgrounds in the Illawarra/ Shoalhaven, and ACT/ Queanbeyan regions. | Phone |
| ServiceRed Cross | Support offeredProvides help and support to refugees, people seeking asylum, people in immigration detention and others who are vulnerable as a result of migration. We help based on needs and vulnerabilities, not visa status. | Phone |
| ServiceEmbrace Multicultural Mental Health | Support offeredProvides a national platform for Australian mental health services and multicultural communities to access resources, services and information in a culturally accessible format. | Phone |
| ServiceWollongong City Council | Support offeredCovid-19 multilingual information | Phone |
| ServiceMigration Council Australia | Support offeredMCA has developed MyAus COVID-19—a multilingual app for Australia’s culturally and linguistically diverse communities about COVID-19, its impact and available support. | Phone |
| ServiceIllawarra Multicultural Services | Support offeredThis program is funded for the period up to end of February and includes the following: •Service coordination for people who are vulnerable and are required to isolate due to ‘stay at home’ requirements of the Public Health Order. •Brokerage of material aid for essential items, including vouchers for food, hygiene items, data plans, etc.Referrals via Phone: 02 4229 6855 or Email: admin@ims.org.au | Phone |
| ServiceService | Support offeredSupport offered | PhonePhone |
|---|---|---|
| ServiceDisability Trust COVID Traffic Light Map | Support offeredQuickly and easily find out the latest COVID risk that may be affecting your region | Phone |
| ServiceDisability Gateway | Support offeredInformation and services to help people with disability, their family, friends and carers | Phone |
| ServiceAustralian Centre for Disability Law - Covid-19 Assistance Project | Support offeredProvides free legal assistance to people with disability and their associates who have experienced legal problems due to COVID-19 restrictions | Phone |
| ServiceDepartment of Health | Support offeredInformation for people with disability about COVID-19 vaccines | Phone |
| ServiceNDIS Covid information and support | Support offeredInformation about supports for NDIS particiapnts during the Covid-19 pandemic. | Phone |
| ServiceService | Support offeredSupport offered | PhonePhone |
|---|---|---|
| ServiceThe Frog Youth Services Directory | Support offeredInformation Services Directory for Young People | Phone |
| ServiceHeadspace | Support offeredHeadspace is the National Youth Mental Health Foundation. Each year, we help thousands of young people, and their family and friends, access vital support through our headspace services in over 140 communities across Australia, our online and phone counselling services, our vocational services, and our presence in schools. | Phone |
| ServiceKids Helpline | Support offeredFree 24/7 phone counselling for kids, teens and young adults | Phone |
If you're in a position to provide support to organisations helping others, the services below welcome contributions.
| ServiceService | Support offeredSupport offered | PhonePhone |
|---|---|---|
| ServiceNeed a Feed | Support offeredDonations of non-perishable food. Become a volunteer. | Phone |
| ServiceWollongong Meals on Wheels | Support offeredNeed volunteer delivery drivers, meal packers and management committee members. | Phone |
| ServiceSCARF Inc | Support offeredNeed donations of laptops, desktop computers, tablets, cables to connect desktops to modems and internet dongles. If you can help please contact Sophie-May sophie-may.kerr@scarfsupport.org.au | Phone |
| ServiceIllawarra Women's Health Centre | Support offeredDonations of Woolworths/Coles/Visa gift cards for groceries and bills. Donations of petrol cards. | Phone |
| ServiceWollongong Homeless Hub | Support offeredDonations of food, toiletries, men's clothes and shoes. | Phone |
| ServiceGreen Connect | Support offeredLooking for volunteers for office work, farm work and op shop | Phone |
You can also visit our Community Support pages for more services and information provided by Council, or our COVID-19 Updates page for general information.