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Wollongong City Council

Changes to Council Services

The health, safety and wellbeing of everyone in our community is our top priority.

In line with the Public Health Order we have made changes to our services. We will continue to update the information on this page as details are confirmed.

All Council-managed community centres are closed until further notice.

We will update our Community Centres and Halls page as details are confirmed for community-managed centres.

  • Community transport services are continuing with changes to allow for social distancing on board the buses. Essential services to doctors’ appointments, except trips to areas of Sydney classified as hotspots, and shopping will continue. Our staff are contacting clients and our volunteers directly to provide details of these changes.
  • Council's interpreter service is on hold until further notice. Links to COVID-19 information in community languages are available on our COVID-19 Multilingual Information page.
  • Social support services are closed until further notice.
  • Volunteering Illawarra is closed until further notice.
  • Wollongong City Council Men's Shed is closed until further notice.

Our administration building is closed to the public until further notice.

Our staff will be available to assist you online and over the phone on (02) 4227 7111 during business hours.

You can report Council-related issues to us online.

Work has restarted on some of Council's outdoor construction projects. We are working in line with NSW Public Health Orders, and we have COVID-Safe plans in place for all of our worksites.

We also continue to have crews on the ground to do essential or critical work, making sure our footpaths and roads are safe, our stormwater systems are maintained, and people can safely exercise in our parks and open spaces.

Closure of vehicle access

Council is supporting NSW Police and has closed vehicle access until further notice at the following locations:

  • Endeavour Drive (Flagstaff Hill), Wollongong
  • Bald Hill car park, Stanwell Tops
  • Mount Keira Lookout
  • Sublime Point Lookout, Bulli Tops.

Beaton Park and Lakeside Leisure Centres are closed until further notice.

All Wollongong City Libraries are closed and all events and programs have been postponed.

We’ll keep extending the due date for items already out on loan until our libraries reopen.

Return chutes at each Library will remain open to receive returns during this period.

Library members can still access a range of digital resources through the library website, including eBooks, eAudiobooks, digital newspapers and movie / documentary streaming.

For more updates on library services, please see the Libraries’ FAQs page.

Lifeguard and Life Saver patrols return to 17 of our beaches from Saturday 18 September 2021. See our Beaches page for patrol hours.

Beach visitors must follow all current NSW Public Health rules. This includes (but isn't limited to):

  • limits on group sizes
  • social distancing
  • wearing face masks when not swimming or exercising
  • staying home if you have even mild symptoms, are waiting on test results, or have been told to self-isolate.

We encourage beach users to 'swim and go'. Please don't risk your life by swimming at unpatrolled beaches.

Our rock pools are open, but people must follow NSW Public Health advice while in and around rock pools.

Our supervised pools are currently closed.

We are reviewing the updated advice from the Public Health Orders and preparing plans for the reopening of our staffed community pools in a way that is safe for both the community and our staff.

We'll keep you in the loop with any changes to our pool operations on our Facebook page and  our Pools page as soon as possible.

We've increased the maintenance program for our city's most-used public spaces. This includes things like picking up rubbish, emptying bins, and cleaning.

Thanks to everyone for supporting us to keep our public spaces in good shape by using bins or taking your litter with you.

And just a friendly reminder: even with extra cleaning in place, it's still important to practise good personal hygiene by washing your hands regularly and / or using hand sanitiser.

QR codes at playgrounds, skate parks and outdoor fitness equipment locations

We've placed QR codes at some of our busier playgrounds, as well as our skate parks and outdoor fitness equipment locations. We encourage everyone to check in when visiting these spaces.

We will be turning lights on at selected Council sportsgrounds to give people more options to exercise outdoors while stay at home orders are in effect.

Lights will be turned on from 4.30 - 9pm (weather permitting) at these grounds:

  • Bellambi, Elizabeth Park
  • Fairy Meadow, Guest Park
  • Fairy Meadow, Thomas Dalton Park
  • Figtree, Harry Graham Park
  • Figtree Oval
  • Gwynneville, Wisemans Park
  • Helensburgh, Rex Jackson Oval
  • Judy Masters Park, Balgownie
  • Port Kembla, King George V Oval
  • Woonona, Hollymount Rugby and AFL

We will continue to review the use of lights based on people following NSW Health rules.

Please also note, community sport, including training and competition, is not allowed under current rules.

Our Bulli, Corrimal and Windang Tourist Parks are not taking new visitor bookings, except for essential travel only. Verification may be required.

Existing guests at the park are currently allowed to stay, providing guests comply with NSW Health’s public health order.

The Vale Golf Course is open. All play must take place in line with NSW Public Health Orders, and our COVID-Safe plans. This includes the following rules:

  • Groups are limited to no more than 2 people.
  • You must have proof that you live in the Wollongong Local Government Area to play.
  • The Golf Club’s competition rules of play will be available through the online booking portal.
  • Cart hire is limited to one person per cart. Carts will be cleaned after each hire.
  • Face masks must be worn at all indoor and outdoor areas at The Vale, except while you're on the course playing golf. You must carry a mask at all times.

Please see The Vale page for more information.

There will be no changes to household waste collections. Red, green and yellow bins will continue to be picked up as usual. If you have questions about your bin collection service, call 1300 362 360 or visit the Wollongong Waste website.

Our waste depot is open for essential waste and recycling only. Before visiting, please ask yourself "is this essential?"

The following conditions are in place for people coming to the waste depot:

  • Everyone must register when entering the site. QR codes are available.
  • Face masks must be worn at all times.
  • Social distancing rules must be followed.
  • Traffic control will be in place for the safety of our customers and staff. Please be patient as there may be slight delays.
  • Payment is by card only.
  • The Revolve Centre is closed until further notice.

You must also follow any other NSW Health rules that apply at the time of your visit.

For more information see Our Waste Depot page.

Wollongong Art Gallery is closed to the public until further notice.

Wollongong Botanic Garden is open, but all events and programs are suspended until further notice.

Please see the Botanic Garden's website or follow the Botanic Garden on Facebook and Instagram for updates.

See the Memorial Gardens website for current COVID-19 information for our cemeteries, memorial gardens and chapels.

Before visiting the the Memorial Gardens office, please make an appointment by calling (02) 4227 7780.

Wollongong Youth Centre is closed until further notice.

Our Youth Services staff will be available during business hours by email or phone (02) 4227 8222.

We're also running some programs online - see our Programs and Events page for details.