Council services over Christmas and New Year 2022/2023
Between Christmas and New Year there will be some modifications to Council services and operation hours.
Our Customer Service and Call Centre will be closed from 12noon on Friday 23 December 2022 and will reopen on Tuesday 3 January 2023.
During that time, you can still access our online services to lodge applications, reports or requests and they will be processed from Tuesday 3 January 2023.
For Council-related emergencies only, you can call (02) 4227 7111 and select option 1 to go through to our after-hours service.
Household waste will continue to be collected, as normal, and for waste requests, you can contact Remondis on 1300 362 360 who will be operational on weekdays, excluding public holidays, to respond to customers’ calls regarding damaged bins and missed services.
Below are details of our services over the festive season.
LOCATION | DETAIL |
All beaches will be open, subject to sea conditions. Council lifeguards will be at 17 patrolled beaches. Sundays and Public holidays, 25, 26, and 27 December 2022 and 1 and 2 January 2023 will be patrolled by Surf Life Saving Illawarra. | |
Open every day except Christmas Day (closed to public). Open:
Administration office and bookings closed from Friday 23 December 2022 to Monday 2 January 2023. | |
Community Facilities | Closed from 1pm Friday 23 December and reopens 9am, Tuesday 3 January 2023. Groups with bookings will have self-access during this time. For more information visit our Community Centres and Halls webpage. |
Community Transport | Wollongong Office Health Buses – Services will close 5pm, Friday 16 December and will reopen Monday 9 January 2023. Individual Transport – Bookings will close from Friday 16 December and reopen Monday 9 January 2023. Service will resume Monday 9 January 2023. Southern Office Shopping Bus – Will close Friday 5pm, 16 December 2022 and reopen Wednesday 11 January 2023 Bus Hire/Group Transport – Will close from Friday 16 December and reopen in 2023 according to group hirer needs. |
Customer Service Centre and Call Centre | Closed from midday, Friday 23 December 2022. Reopens 8.30am, Tuesday 3 January 2023. Emergency calls to (02) 4227 7111 (choose option 1) will go through our After Hours Contractor. |
Graffiti | All graffiti reports can be lodged online or call the after-hours contact number (02) 4227 7111 (choose option 1). |
Closed from Thursday 22 December 2022, reopening Tuesday 3 January 2023. | |
See the Library website for Christmas and New Year hours. | |
See the Leisure Centres’ Christmas Timetable and Hours page. | |
All patrolled pools close on Christmas Day. Rock pools remain open. | |
Social Support Services | Centre Based Day Care Centres Closed on Friday 16 December 2022 and will reopen on the week beginning Monday 16 January 2023. Social Support Individuals Last bus trip on Thursday 15 December 2022 and will resume Wednesday 18 January 2023. Boomers Bus Trip Close Wednesday 14 December 2022 and resume Wednesday 1 February 2023 Twilight Tours Close Friday 16 December and resume Monday 9 January 2023. Respite and Relaxation Bus Outing Close Thursday 15 December and resume Thursday 9 February 2023. Links to Leisure Resume Wednesday 1 February 2023 |
Office closed Christmas Day. Standard Office hours are 9am-7.30pm every day except Christmas Day. | |
Closed Christmas Day. Open all other days including public holidays. | |
Waste and Recycling Collections | Bin collections will continue as normal. Free drop-off cardboard events will be available at Berkely, Helensburgh and Corrimal in late December. See our event calendar for more information. |
Closed Christmas Day. Open 7.30am – 4.30pm weekdays and 8am – 4pm weekends and Public Holidays. | |
Gallery will be closed:
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Administration office closes from 1pm Friday 23 December 2022, reopens 8.30am Tuesday 3 January 2023. Cemeteries and gardens will be open to visitors during daylight hours every day for visitation. | |
Closed from Friday 23 December 2022 and reopens Monday 9 January 2023. No Outreach Programs will be offered during this period. |