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Wollongong City Council

Council services over Christmas and New Year 2022/2023

Tuesday 20 December 2022

Between Christmas and New Year there will be some modifications to Council services and operation hours.

Our Customer Service and Call Centre will be closed from 12noon on Friday 23 December 2022 and will reopen on Tuesday 3 January 2023.

During that time, you can still access our online services to lodge applications, reports or requests and they will be processed from Tuesday 3 January 2023.

For Council-related emergencies only, you can call (02) 4227 7111 and select option 1 to go through to our after-hours service.

Household waste will continue to be collected, as normal, and for waste requests, you can contact Remondis on 1300 362 360 who will be operational on weekdays, excluding public holidays, to respond to customers’ calls regarding damaged bins and missed services.

Below are details of our services over the festive season.




All beaches will be open, subject to sea conditions.

Council lifeguards will be at 17 patrolled beaches.

Sundays and Public holidays, 25, 26, and 27 December 2022 and 1 and 2 January 2023 will be patrolled by Surf Life Saving Illawarra.

Botanic Gardens

Open every day except Christmas Day (closed to public).


  • 7am to 6pm, Monday to Friday
  • 7am to 6.45pm, weekends and public holidays.

Administration office and bookings closed from Friday 23 December 2022 to Monday 2 January 2023.

Community Facilities

Closed from 1pm Friday 23 December and reopens 9am, Tuesday 3 January 2023.

Groups with bookings will have self-access during this time. For more information visit our Community Centres and Halls webpage.

Community Transport

Wollongong Office

Health Buses – Services will close 5pm, Friday 16 December and will reopen Monday 9 January 2023.

Individual Transport – Bookings will close from Friday 16 December and reopen Monday 9 January 2023. Service will resume Monday 9 January 2023.

Southern Office

Shopping Bus – Will close Friday 5pm, 16 December 2022 and reopen Wednesday 11 January 2023

Bus Hire/Group Transport – Will close from Friday 16 December and reopen in 2023 according to group hirer needs.

Customer Service Centre and Call Centre

Closed from midday, Friday 23 December 2022. Reopens 8.30am, Tuesday 3 January 2023.

Emergency calls to (02) 4227 7111 (choose option 1) will go through our After Hours Contractor.


All graffiti reports can be lodged online or call the after-hours contact number (02) 4227 7111 (choose option 1).


Closed from Thursday 22 December 2022, reopening Tuesday 3 January 2023.


See the Library website for Christmas and New Year hours.

Leisure Centres

See the Leisure Centres’ Christmas Timetable and Hours page.

Public Swimming Pools

All patrolled pools close on Christmas Day.

Rock pools remain open.

Social Support Services

Centre Based Day Care Centres

Closed on Friday 16 December 2022 and will reopen on the week beginning Monday 16 January 2023.

Social Support Individuals

Last bus trip on Thursday 15 December 2022 and will resume Wednesday 18 January 2023.

Boomers Bus Trip

Close Wednesday 14 December 2022 and resume Wednesday 1 February 2023

Twilight Tours

Close Friday 16 December and resume Monday 9 January 2023.

Respite and Relaxation Bus Outing

Close Thursday 15 December and resume Thursday 9 February 2023.

Links to Leisure

Resume Wednesday 1 February 2023

Tourist Parks

Office closed Christmas Day.

Standard Office hours are 9am-7.30pm every day except Christmas Day.

The Vale Golf Course

Closed Christmas Day. Open all other days including public holidays.

Waste and Recycling Collections

Bin collections will continue as normal.

Free drop-off cardboard events will be available at Berkely, Helensburgh and Corrimal in late December. See our event calendar for more information.

Whytes Gully Waste Disposal Depot

Closed Christmas Day.

Open 7.30am – 4.30pm weekdays and 8am – 4pm weekends and Public Holidays.

Wollongong Art Gallery

Gallery will be closed:

  • Sunday 25 December 2022
  • Monday 26 December 2022
  • Tuesday 27 December 2022
  • Sunday 1 January 2023
  • Monday 2 January 2023

Wollongong Memorial Gardens and Cemeteries

Administration office closes from 1pm Friday 23 December 2022, reopens 8.30am Tuesday 3 January 2023.

Cemeteries and gardens will be open to visitors during daylight hours every day for visitation.

Wollongong Youth Services

Closed from Friday 23 December 2022 and reopens Monday 9 January 2023.

No Outreach Programs will be offered during this period.