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Wollongong City Leisure Centres
 
Wollongong City Leisure Centres

Swim School Conditions

Below are general conditions that apply to our Swim School activities. Make sure you also check the class description for any other conditions that apply.

Bookings

  • Bookings are essential for all Swim School activities.
  • Bookings are taken on a term or course basis only.

Make-ups, no-shows and cancellations

  • You must tell us before the start of a class if you won't be able to attend for any reason. Call (02) 4227 7755 or use our online portal.
  • You can accrue up to two make-up classes at any one time.
  • If a class is missed because of a pool closure, we will add a credit to your file.

Health and safety

  • Under NSW Health guidelines, you must not use the pool if you have an infectious disease. This includes, but is not limited to, chickenpox, mumps, measles, diarrhoea and vomiting.
  • Please do not attend if you or your child is unwell.
  • Parents or carers must take their child to the Swim School meeting point and wait for the instructor to mark off their child's attendance.
  • Parents or carers must stay in the pool area during the lesson, and collect their child at the end of the lesson from the meeting point.
  • Assessments are compulsory for new participants aged 4 years and over before taking part in Swim School activities.
  • Level assessments are completed throughout the term. All skills must be achieved before progressing to the next level.
  • Aqua nappies are compulsory for non-toilet trained children.

Payment and discounts

  • Payments are made on a fortnightly basis through our online portal's payment system (EziDebit)
  • Second lessons are discounted for Learn to Swim, squads and adult classes.
  • Family discounts apply for the third child.
  • Active Kids vouchers are accepted. Once validated we will apply a credit to your account.
  • Members get 50% off adult swimming lessons.
  • Participation in Swim School may be suspended, and no further enrolments will be accepted, in the event of two consecutive failed payments. If you are experiencing financial difficulty, please talk to us as soon as you can. We will consider each case in line with Council's Debt Recovery and Hardship Assistance Policy PDF, 189.31 KB.

Mobile phones and cameras

  • Please consider other people when taking photos or videos in the pool area.
  • The use of cameras and mobile phones is strictly prohibited in change rooms.