Swim School Conditions

Below are general conditions that apply to our Swim School activities. Make sure you also check the class description for any other conditions that apply.

Bookings

• Bookings are essential for all Swim School activities.
• Bookings are taken on a term or course basis only.

Make-ups, no-shows and cancellations

• You must tell us before the start of a class if you won't be able to attend for any reason. Call (02) 4227 7755.
• You can request two make-up classes each term.
• Unused make-up classes cannot be carried over to the next term.
• If you need extra make-up classes (ie more than two in a term) due to injury or illness, you will need to provide a medical certificate.
• If a class is missed because of a pool closure, we will add a credit to your file.

Health and safety

• Under NSW Health guidelines, you must not use the pool if you have an infectious disease. This includes, but is not limited to, COVID, chickenpox, mumps, measles, diarrhoea and vomiting.
• Parents or carers must take their child to the Swim School meeting point and wait for the instructor to mark off their child's attendance.
• Parents or carers must stay in the pool area during the lesson, and collect their child at the end of the lesson from the meeting point.
• Assessments are compulsory for new participants aged 4 years and over before taking part in Swim School activities.
• Level assessments are completed throughout the term. All skills must be achieved before progressing to the next level.
• Aqua nappies are compulsory for non-toilet trained children.

Payment and discounts

• You must pay the full amount when booking for classes to confirm your place.
• Second lessons are discounted for Learn to Swim, squads and adult classes.
• Family discounts apply for the third child.
• Members get 50% off adult swimming lessons.

Mobile phones and cameras

• Please consider other people when taking photos or videos in the pool area.
• The use of cameras and mobile phones is strictly prohibited in change rooms.