Use space to open navigation items
Wollongong City Council

Pay Your Rates

Due to a recent change in our systems, the payment reference and biller codes for your rates notice have changed, and must be updated for all future payments.


Your Council rates go towards providing services and facilities for the community, and the cost of running our city.

This includes everything Council does, from collecting waste and maintaining roads, to buying library books and patrolling beaches.

Online payments

You can pay your rates through Council's Online Services system, or see the 'Other payment methods' section of this page for more options.

Pay as a registered user

If you have an account in our Online Services system, use the link below to log in, then click My Account, and select the item you'd like to pay.

Not registered yet? You can create an account by clicking the link Don't have an account? on the log in screen. See below for more information about setting up an account.

Pay as a guest user

If you don't have an online account, select the Pay Now option in Online Services.

In the Payment Reference field, enter the number shown in the payment options details at the bottom of your rates notice.

Our new Online Services system is Council's one-stop-shop for applications, payments, reporting issues and more.

You can create an Online Services account to view your property and rates information, and pay your rates for the 2022-2023 financial year.

Have your rates notice handy and follow the steps below to create an account as an existing customer, and we'll match you up with your property.

Register as an existing customer using your rates notice

  1. Follow the link to log in or register then click the link Don't have an account?
  2. Tick the box Are you an existing customer with Council?
  3. Enter the Property ID shown at the top of your rates notice.
    Example of where to find your Property ID
  4. Complete all relevant fields, then click Submit.

Please note, it may take several working days for your property information to appear in your online account.

Council recently launched a new Online Services system, which is now used to manage rates information and online payments.

Due to the recent change to our systems, the payment reference and biller codes for your rates notice have changed and must be updated for all future payments.

To avoid missing payments on your account, please make sure these details are updated as shown on your 2022-2023 rates notice.

You can also pay rates using these methods:

  • Online via BPOINT with your Visa or Mastercard.
  • Direct debit: set up automatic payments to come out of your account on a regular basis using our Direct Debit Ratepayers form PDF, 57.47 KB Make sure you read our Direct Debit Service Agreement PDF, 41.43 KB before setting up automatic payments.
  • BPAY from your online cheque or savings account.  Visit BPAY’s website or talk to your financial institution for details.
  • Post Billpay at any Australia Post outlet, by calling 13 18 16, or on the Post Bill Pay website.
  • Over the phone by Visa or Mastercard 24 hours a day, 7 days a week on 1300 672 936
  • Mail a cheque to Locked Bag 8821, Wollongong DC 2500
  • In person with cheque, credit card or EFTPOS at our Customer Service Centre, 41 Burelli Street, Wollongong between 9am and 5pm on working weekdays. When visiting our Customer Service Centre you must follow any NSW Health rules that apply at the time of your visit.

If you’re paying by cheque, make it payable to ‘Wollongong City Council’ and mark it ‘not negotiable’.

For all credit card payments, a 0.5% processing fee applies.

Please note, we are not able to accept AMEX card payments.

Due to the timing of the 2022-2023 rates notice, you can choose to defer your first instalment payment up to 30 November 2022. If you choose to defer your first payment, you must pay both your first and second instalments by 30 November.


We send out rates notices in July each year. If you don’t pay in full, we will send you a reminder notice each quarter.

There are three ways you can get your rates notice:

  • By mail: We will automatically post notices to you unless you sign up for a different option
  • BPAY View: sign up to BPAY View to get bills and statements sent straight to your online financial account. Contact your financial institution if you need help with BPAY View. NOTE: if you currently receive your notices via BPAY View, you will need to re-register for this service with your new biller code and payment reference (shown on your 2022-2023 rates notice) before 9 September 2022 to keep receiving notices by this method.
  • Emailregister to get your rates notices by email. Make sure you have your rates account number handy.

Copies of your rates notice

If you need a copy of your current rates notice, call us on (02) 4227 7111 during business hours. There’s no charge to get a copy of your current rates notice.

You can also apply online for rates notices from previous years only.

Before you can apply, you need to log in or register in our Online Services system.

Once you are logged in, select Lodge an Application, then Council Services and Rates Notice Copy.

Please note that fees apply for copies from previous financial years.

Due to the timing of the 2022-2023 rates notice, you can choose to defer your first instalment payment up to 30 November 2022. If you choose to defer your first payment, you must pay both your first and second instalments by 30 November.


You can choose to pay your rates:

  • In full by 31 August
  • By quarterly instalments. Each instalment is due by:
    • 31 August
    • 30 November
    • 28 February
    • 31 May.

If you’re having trouble paying talk to us, ideally before the payment deadline.

For residential rates, there are usually four parts that make up your bill:

  1. A flat base rate that everyone pays to spread out the cost of rates fairly across the city.
  2. variable amount based on the value of your land. This is known as an ad valorem. Land values are set by the NSW Valuer General and do not include buildings or any other improvements on your property.
  3. waste charge, which covers your red, yellow and green bins being collected. This cost depends on the size and number of bins you have.
  4. stormwater management charge which applies to all properties. This goes towards Council maintaining and improving flood and stormwater infrastructure. This fee does not apply if the property is vacant land.

Properties that are rated as business, farmland or mining don’t pay the flat base rate, but instead pay an ad valorem amount, and a minimum amount applies.

You can read more about how we work out the rates category for your land on our Rating Categories page.

If you have a question about your rates bill, call (02) 4227 7111 or email us.

Each year the Independent Pricing and Regulatory Tribunal (IPART) sets the maximum amount Council can increase its overall income from rates. This is called the rate peg. It does not apply to the waste or stormwater parts of your rates bill.

You can read more about how rate pegging works on IPART’s website.

Pensioners may be able to get a discount of up to $250 on their residential rates. To be eligible, you must:

  • Hold a blue Centrelink concession card, or a Gold Card from the Department of Veterans’ Affairs (DVA, TPI, EDI); and
  • Live at the property for which you receive the rates discount.

To request a pensioner rates discount, call us on (02) 4227 7111.

If you move house, you will need to re-apply to receive your pensioner discount at your new address.

For more information call us on (02) 4227 7111.

Pensioner Agreement to Defer Rates, Charges and Interest

In some cases, eligible pensioners can apply to have their rates payments deferred. Call us on (02) 4227 7111 to find out if this is an option for you.

If it is, use the Pensioner Agreement to Defer Rates, Charges and Interest form PDF, 38.13 KB to apply.

If you're facing financial difficulty due to COVID-19, please talk to us as soon as possible about your rates or any payments owed to Council.

We have a Debt Recovery and Hardship Policy PDF, 240.1 KB and can discuss available options to suit your unique circumstances.

Please phone us on (02) 4227 7111 to talk about support for rates and payments.

You can also use our Hardship Rate Relief Application Form PDF, 83.02 KB to request hardship relief.

Under NSW law, certain types of land are exempt from some or all rates. This can include land owned by religious groups and schools.

If you think your property meets the state rules to be exempt from paying rates, you can apply for an exemption using the form below. Have a look at this flowchart. It’s a guide to help you understand whether your property is eligible for rate exemption under the state rules.

Application for Rate Exemption PDF, 34.65 KB

You can apply to have part of your rates postponed in some cases where it is used differently to how it's zoned.

For example, if you have a single home on land zoned for industrial use, a postponement may let you pay only the amount of rates that you would have applied if the land was zoned for a single home. That means you don't have to pay the extra amount straight away.

Rates postponement is complicated, so call us on (02) 4227 7111 to see if this is an option for you.

If you're ready to apply for a rates postponement, please complete and return the Postponed Payment of Rates form PDF, 35.65 KB

Update details for owners

Use this button to update your details if you are the property owner.

Update details for managing agents

Use this button to update details for managing agents (eg real estate agents).