Customer service areas, such as ticket booths, reception areas and food and beverage stalls, that can be accessed by people with disability can also help to increase business.

For example, if a service counter is too high it can create an access barrier for wheelchair users to communicate.

Consider the following:

• Locate customer service areas next to a CAPT
• If there is a counter, make sure there is a wheelchair accessible section 830 -870mm high for a minimum length of 900mm with leg clearance underneath
• If an accessible counter cannot be provided, make sure staff are aware and available to help people with disability to access services.