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City of Wollongong
Resident Visitor Business

In-person

Council uses the Australian Government’s Translating and Interpreting Service (TIS) to provide a free interpreter service for our customers.

When you come to our offices, tell our staff what language you speak and ask for an interpreter.

We will check if a bilingual staff member is available, or telephone an interpreting service to help you communicate with us.

Please phone us on (02) 4227 7111 first if you would like us to arrange for an interpreter to be present in-person.

By phone

If you need help talking to us over the phone in English, call 131 450.

You will need to:

  • State your language.
  • You will be connected to the TIS National operator.
  • Repeat your language.
  • Wait while the operator connects you to your interpreter.

When you are connected to an interpreter, you will need to:

  • Give your name.
  • Ask to be connected to Wollongong City Council.
  • Tell the interpreter our phone number: (02) 4227 7111.
  • Wait until the operator connects us.

This service is free for dealing with Council. For more information visit the Translating and Interpreting Service website.