How to pay your rates

Rates can be paid online, in person, over the phone, or by posting a cheque. For details, see the Pay Your Rates page.

What your rates are used for

Your Council rates go towards providing services and facilities for the community, and the cost of running our city. This includes everything Council does, from collecting waste and maintaining roads, to buying library books and patrolling beaches.

Get your rates notice electronically

Go paperless and get your rates notice sent straight to your inbox! Make sure you have your rates account number handy, then register to get your rates notice by email

Pension rebates

Pensioners may be able to get a discount of up to $250 on their residential rates. To receive this discount, you must apply to Council.

If you move house, this discount will NOT automatically transfer, and you'll need to reapply for the discount at your new address.

See the 'Pensioner discounts' section of the Pay Your Rates page for more information and to download the application form.

Update your automatic payments

If you had automatic rates payments set up for your old property, make sure you update the details for your new property. This includes:

• The amount you pay - every property will be different, so check that you're not over- or under-paying on your new property
• The reference number - make sure you've included your new reference number so your rates aren't still going to the old property.

For more information about Council rates, see the Pay Your Rates page or call us on (02) 4227 7111.