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City of Wollongong
Resident Visitor Business
  1. Tell us about your complaint and what you would like done about it
  2. We'll acknowledge your complaint and give you a reference number
  3. Your complaint and any supporting documents will be fairly considered
  4. We will try to resolve what has caused your complaint
  5. You'll be updated about our progress, how long it's expected to take, and details of what we've done in response to your complaint.