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Wollongong City Council

Compliments, Complaints and Feedback

We want to hear from you! We're committed to providing high quality customer service.

Please use the button below to tell us about your experience with a Council service, process or staff member.

You can also visit the Contact Us page for other ways to get in touch with Council.

If you provide your contact details, we'll get back to you within five working days in line with our Customer Service Policy PDF, 75.08 KB.

For issues about the ethical behaviour of Council, please see the Fraud and Corruption Prevention section of our Corporate Governance page.

Compliments

Share a positive experience you had with us, and we'll make sure the person or team involved get the recognition they deserve.

Complaints

If something's not right, we want to know about it so we have the chance to improve.

  1. Tell us about your complaint and what you would like done about it
  2. We'll acknowledge your complaint and give you a reference number
  3. Your complaint and any supporting documents will be fairly considered
  4. We will try to resolve what has caused your complaint
  5. You'll be updated about our progress, how long it's expected to take, and details of what we've done in response to your complaint.

If you make a complaint to Council without providing your personal details, we'll record it.

If enough information has been provided, we'll take action to follow it up.

Please note that we may not be able to do anything if we can't confirm the information provided or contact you for more details. In these cases, anonymous complaints may not be investigated.

We welcome complaints from the community and our professional contacts about our service.

All complaints are dealt with confidentially.

Personal and private information is managed in line with our Privacy Management Plan PDF, 143.91 KB.

Feedback about our Waste Depot

To make a complaint or provide feedback about environmental issues at our Waste Depot at Kembla Grange, please call (02) 4227 7111.

This number can also be used for urgent issues after-hours. Choose option 1 to be put through to our after-hours service.

For non-urgent feedback, you can also use the button on this page to contact us.

Community Engagement

Community engagement is how we reach out and encourage our community to talk with us about Council’s projects and plans. It's about asking and listening to the community to help us make our city a better place to live, work and visit.

Join the conversation by visiting our Community Engagement website.