Talk to Us

Our Customer Service team are available to help you from 9am - 5pm weekdays.

Phone

Call us on (02) 4227 7111.

This number is available 24 hours a day, 7 days a week for urgent Council-related safety issues. If you're calling out of business hours, please choose option 1 to be put through to our after-hours service.

Request a call back

Use the button below to ask Council's Customer Service team to phone you.

Fill in your name, phone number, and the 'request details' field; this can be a short note about what you're contacting us for, or a reference number if you have one.

Please note, we can only call you from 9am - 5pm weekdays (except public holidays). If you make a request outside these hours, we'll try to call you on the next working day.

Visit

Our Customer Service Centre at 41 Burelli Street, Wollongong is open 8.30am - 5pm weekdays (except Public Holidays).

Do you need help with English?

If you don’t speak English well, or at all, you can call the Australian Government’s Translating and Interpreting Service (TIS) on 131 450. State the language of interpreter you need, and ask to be put through to Wollongong City Council on 02 4227 7111.

You will not be charged for this service.

You can also visit our Language Help page for more information about communicating in languages other than English.