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Wollongong City Council

Talk to Us

Our Customer Service team are available to help you from 9am - 5pm weekdays.


Call us on (02) 4227 7111.

This is also our after-hours number for urgent Council-related issues. Choose option 1 to be put through to our after-hours service.


Our Customer Service Centre has reopened.

People visiting our administration building must follow NSW health rules – this includes wearing a face mask if you’re aged over 12 years.

Please note, Duty Officer enquiries remain by phone only.

Our Customer Service Centre at 41 Burelli Street, Wollongong is open 9am - 5pm weekdays (except Public Holidays).

Web chat

Chat with our Customer Service team online between 9am and 4.30pm.