Report an issue
For urgent Council-related problems, call us on (02) 4227 7111. This is also our after-hours number.
Select a topic below to report an issue to Council.
Our Customer Service team are available during business hours on (02) 4227 7111 if you can't find what you're looking for, or if you need help raising an issue with Council.
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Use the button below and enter a tracking number to see the status of a request.
Common issues not managed by Council
Below are details of where you can report some common issues that we don't handle.
To report issues that relate to COVID-19 and Public Health Orders, please call the Police Assistance Line on 13 14 44 or Crime Stoppers on 1800 333 000.
Endeavour Energy looks after street lights in our city. You can report problems to them:
- On the Endeavour Energy website, or
- Call 131 003.
Report problems with water mains and sewers through Sydney Water's website or on 13 20 90.
Sydney Water also provides sewer diagrams and prints.
Transport for NSW looks after state and main roads like the M1 Princes Motorway, Bulli Pass and Lawrence Hargrave Drive.
If you want to check if a road is managed by Council or Transport for NSW, call us on (02) 4227 7111.
If you find needles or syringes on private land, call the Needle Exchange on (02) 4275 1529.
This service is based at Port Kembla Hospital and operates between 8 am and 5.30 pm Monday to Friday. They can quickly arrange collection by a qualified person in most cases during these hours.
If you feel ok about handling the discarded needle or syringe safely, follow these steps:
- Place the needle in a strong puncture-proof container with a lid. Don't use a glass container as it can break.
- Carry the container to the needle, place the needle inside the container and ensure the lid is on tightly.
- Call the Needle Exchange to arrange for pick up or take to a drop off location.
You can also find details of local pharmacies that accept syringes for disposal on The Safe Sharps website.
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