Council services over Christmas and New Years
On behalf of Wollongong City Council, we want to wish everyone in our community a safe and happy festive season!
Just like our community, many Council staff will take leave over the Christmas and New Year period.
Council’s Customer Service and Call Centre will be closed from 1pm on Tuesday 24 December 2024 and will reopen at 8.30am on Thursday 2 January 2025. During this time, you will still be able to access our online services to lodge applications, reports or requests. These will be processed from Thursday 2 January 2025.
For Council-related emergencies only, you can call (02) 4227 7111 and select option 1 to go through to our after-hours call service.
Household waste will continue to be collected as normal except for Christmas Day. If your bin is normally collected on Wednesdays, put it out as normal and it will be collected in the next day or two.
In the meantime, here are Council’s operating hours during the annual closure period.
Location/Service | Closure |
All beaches will be open, subject to sea conditions. Council lifeguards will be at 17 patrolled beaches, located across the City of Wollongong. Sundays and public holidays (Christmas Day, Boxing Day and New Years Day) will be patrolled by Surf Life Saving volunteers. | |
Open every day except Christmas Day (closed to public). Open:
Administration office is closed from midday Tuesday 24 December 2024 and reopens Thursday 2 January 2025. | |
Community Facilities | Council-managed Community Centres will be closed from 1pm Tuesday 24 December 2024 and reopen at 9am Thursday 2 January 2024. Groups with bookings will have self-access during this time. For more information see Community Centres and Halls |
The final day for Community Transport individual and group services will be Friday 20 December 2024. Services will resume on Monday 13 January 2025. | |
Customer Service Centre and Call Centre | Closed from 1pm Tuesday 24 December 2024 and reopening 8.30am Thursday 2 January 2025. Online applications, reports, or requests made during this time will be processed when we reopen. For urgent council matters like a public hazard or an urgent safety issue, please call (02) 4227 7111 to be connected to our after-hours service. If someone’s life is in immediate danger, call 000. |
Graffiti | All graffiti reports can be lodged online. If your graffiti report is offensive, contains inappropriate content, or is on a site of significance within the community, please call please call (02) 4227 7111 and press option 1 to be connected to our after-hours messaging service. |
See the Libraries website for Christmas and New Year hours. | |
See their Christmas Timetable and Hours. | |
The Crown Street Markets will close on the following dates:
For more information, visit the Wollongong CBD website. | |
All patrolled pools close on Christmas Day. Check the pools webpage for opening hours. Rock pools remain open. There is no lifeguard service at our rock pools. | |
Social Support Services | All scheduled one-on-one services will continue throughout the holiday period, except for public holidays. The final day for social support groups and bus outings was Friday 13 December 2024. Services will resume on Monday 20 January 2025. |
Office closed Christmas Day. Standard office hours are 9am to 7.30pm daily, except Christmas Day. | |
Closed Christmas Day. Open all other days including public holidays. | |
With Christmas Day falling on Wednesday this year, kerbside collections will pause and resume on Boxing Day. If your bin is normally collected on Wednesday, put it out anyways and it will be collected a day or two later. We are also hosting three festive drop-offs between Christmas and New Years where residents can bring cardboard, household recycling and soft plastics free-of-charge. | |
Wollongong Waste and Resource Recovery Park | Whytes Gully Waste Depot, Community Recycling Centre and Revolve Centre are all closed on Christmas Day. Otherwise, they open 7.30am – 4.30pm weekdays and 8am – 4pm weekends and public holidays. |
The Gallery will be closed on Mondays and public holidays (Christmas Day, Boxing Day and New Years Day). | |
The administration office will close from 12.30pm Tuesday 24 December 2024 and reopen 8.30am Thursday 2 January 2025. Burial operations and memorial services will continue to operate through the Christmas and New Year period. The grounds will also be open every day during daylight hours for visitation. | |
Closed from 1pm Tuesday 24 December 2024 and reopening on Monday 6 January 2025. No outreach programs will be offered during this period. |
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