Library plans and policies

Membership Terms and Conditions

By becoming a member of Wollongong City Libraries, you agree to the following conditions:

To be responsible for your conduct as the person holding the library membership
To be bound by the Library Regulation 2010, which applies under the Library Act 1939
To comply with the provisions of the Copyright Act 1968
To follow the conditions for using the library, and internet conditions of use
To promptly pay any fees or charges that are incurred
To tell us immediately if any of your registration details change
To accept responsibility for the suitability of any items or services you use
To ensure that your membership number is not used by any other person
To be responsible for the conduct of your child / children, and for the suitability of information they access through the library, including through the internet.

If you have any questions about these conditions, talk to us before you become a member.

Ready to join? See our Membership page, or visit your nearest library to sign up.

Your privacy

To apply for library membership, you must provide us with details that are considered 'personal information' under the Privacy and Personal Information Protection Act 1998.

We need this information so we can provide library services to you. Supplying this information is voluntary, but if you choose not to give us personal information some services will not be available.

The library is required to collect and retain this information, and to record that documentation supporting your application, where relevant, has been sighted.

Personal information provided by you will only be used within Wollongong City Libraries, unless the library needs to use or disclose your personal information for law enforcement purposes, or if otherwise required by law.

You have the right to request access to and/or correct any personal information concerning you held by the library.

If you need to make any updates, corrections or changes to your personal information held by us, call (02) 4227 7414 or drop into one of our libraries.

You can also log in to the library catalogue to change your password at any time.

Using the Library

We're committed to providing a welcoming, comfortable and safe environment for all library customers to enjoy.

You must treat staff and other library customers with respect and courtesy. This includes avoiding activities that make other people uncomfortable or makes their library experience less positive.

The following behaviours will not be accepted and may lead to you being asked to leave, or even banned from the library:

Antisocial behaviour, including harrassing or threatening customers or staff, using offensive language, or displaying offensive signs or materials
Physical or verbal aggression, abuse, or intimidation
Behaviour that disturbs people and creates an unpleasant or unhealthy environment, including excessive noise or smoking
Soliciting or selling goods or services
Theft, vandalism, carrying a weapon and other criminal offenses.

Illegal behaviour will be referred to the police.

Additional conditions of entry:

You must not be under the influence of, use, or sell alcohol or any illegal substances while in the library.
Libraries are smoke-free zones. This also includes e-cigarettes or vaping. Smoking is not permitted within 4 metres of any library entrance.
Animals are not permitted in libraries, except for accredited assistance animals accompanying visitors living with disability.
You must leave the library when asked to do so by library staff or security personnel, including closing time and during emergency situations.
You are responsible for your personal property at all times. Never leave personal items unattended.
Filming and photography are not permitted in the library (unless written permission has been provided by the Library Manager)
Cold foods, snacks and non-alcoholic drinks that are in covered cups or bottles are permitted. Please do not eat while using library computers.
Avoid making an excessive amount of noise. If you're using a phone or device, use headphones or lower the volume. Be considerate of others if you’re having a conversation in person or on the phone.
Acceptable levels of dress and personal hygiene are required. You may be asked to leave the library if your dress or hygiene is likely to offend other customers. Please always wear footwear.
Bicycles are not permitted inside the library. Skateboards and small scooters may be carried, but not ridden inside the library.
Children under 8 years of age must always be with a responsible adult while they are in the library. Parents or guardians are responsible for the behaviour of their children in the library, and for the suitability of information their children access through the library. For more information about our commitment to child safety, visit our Child Safe Organisation page.
You are liable for any damage you cause to library property. This includes items from the collection, as well as library equipment, furniture, and facilities.
Please take all your rubbish with you.

Wollongong City Council is a Child Safe Organisation, and our libraries create an environment where children’s safety and wellbeing is at the centre of thought, values, and actions.

Wollongong City Libraries are proud members of ACON's Welcome Here project. All our libraries are safe spaces for members of the LGBTQIA+ community.

We welcome people who are homeless, sleeping rough or in temporary accommodation to visit us and become members of our libraries.

Wollongong Library offers two spaces (the Theatrette and ‘The Lab’) to support community connection, inclusion, lifelong learning and creative exploration. They are used by Wollongong City Libraries (WCL) staff to deliver library programs, activities and events but are available for community use when not otherwise in use by WCL.

Hire of these spaces is in accordance with the Conditions of Use policy. PDF, 206.66 KB

Using our computers and internet

Below are the conditions you must follow, and information you should be aware of, when using the library's computers or internet.

You can access the internet using the library's computers, or by connecting your own device to our WiFi hotspots. Computers and WiFi are available at all of our library locations.

When using our computers and/or internet, you must:

Be a current or guest member of Wollongong City Libraries
Not infringe copyright laws, censorship laws and licencing agreement
Not use the internet or library computers for any illegal or irresponsible activity
Not display indecent or offensive material on the screen
Not attempt to corrupt software or damage equipment
Be considerate of others and use headphones when playing sound files.

Wollongong City Libraries accepts no responsibility for:

Technical problems, including accessing sites or saving documents
Damage to any devices used, including virus transmission, pop-ups or spyware
The safety or security of any transactions you carry out online
The accuracy or appropriateness of any information you access online.

You understand and agree that:

Parents or guardians are responsible for supervising a child's access to the internet
Wollongong City Libraries does not guarantee connection or access to any site
Connection speeds may vary
Library computers are cleared of all personal data and website browsing history at the end of each session
The library does not monitor or filter information accessed through the internet
We respect your right to privacy, however the library may be required to provide internet logs to officers legally empowered to investigate use of the internet where there are reasonable grounds for that officer to suspect illegal use
You will not be able to access library computers or internet if you have items that are overdue by 28 days or more
Unacceptable conduct may lead to the suspension of library privileges
Library staff are not able to provide technical assistance.

You must accept these conditions each time you log in to library computers.

The list below is drawn from Wollongong City Council's current fees and charges, and is updated each year.

Please note, fines no longer apply to overdue items. However, you will not be able to borrow or renew items, or use library computers or internet if you have items that are overdue by 28 days or more.

Showing 1 - 24 of 24 results.

Parent HierarchyArea	Fee NameFee Name	GSTGST	Current Fee (incl. GST)Current Fee (incl. GST)
Parent HierarchyLibraries \| Internet	Fee Name3D Printing	GSTY	Descriptive Fee Narrative $5.00 per print for 30 minute print, and $7.00 for a 60 minute print
Parent HierarchyLibraries \| Wollongong Library Theatrette And The Lab	Fee NameAll other organisations (including commercial, private, Government departments.) Hourly rate	GSTY	Fee incl. GST$37.50
Parent HierarchyLibraries \| Training	Fee NameAll training sessions - Wollongong City Libraries Manager may establish an entry fee or other charge for a library training session to offset the cost of the activity.	GSTY	Fee incl. GST$15.00
Parent HierarchyLibraries \| Internet	Fee NameBlack and White Prints – A4 – per page	GSTY	Fee incl. GST$0.20
Parent HierarchyLibraries \| Internet	Fee NameColour prints – A3 – per page	GSTY	Fee incl. GST$0.80
Parent HierarchyLibraries \| Internet	Fee NameColour prints – A4 – per page	GSTY	Fee incl. GST$0.40
Parent HierarchyLibraries \| Wollongong Library Theatrette And The Lab	Fee NameCommunity Groups (for classes, groupwork, meetings etc) Hourly rate	GSTY	Fee incl. GST$22.00
Parent HierarchyLibraries \| Wollongong Library Theatrette And The Lab	Fee NameFull cost recovery for specialised services (as determined by Wollongong City Libraries Manager)	GSTY	Fee incl. GST$109.00
Parent HierarchyLibraries \| Service Fees	Fee NameInter-Library Loan – handling fee (or full cost of recovery if a charge is made by the lending Library)	GSTY	Fee incl. GST$10.00
Parent HierarchyLibraries \| Replacement Of Borrowers Cards	Fee NameLibrary membership replacement card (Family)	GSTN	Fee incl. GST$13.00
Parent HierarchyLibraries \| Replacement Of Borrowers Cards	Fee NameLibrary membership replacement card (Individual)	GSTN	Fee incl. GST$5.50
Parent HierarchyLibraries \| Photocopying Charges (Per Copy)	Fee NameMicro copies	GSTY	Fee incl. GST$0.20
Parent HierarchyLibraries \| Photocopying Charges (Per Copy)	Fee NamePhotocopies – Black and White A3	GSTY	Fee incl. GST$0.40
Parent HierarchyLibraries \| Photocopying Charges (Per Copy)	Fee NamePhotocopies – Black and White A4	GSTY	Fee incl. GST$0.20
Parent HierarchyLibraries \| Photocopying Charges (Per Copy)	Fee NamePhotocopies – Colour A3	GSTY	Fee incl. GST$0.80
Parent HierarchyLibraries \| Photocopying Charges (Per Copy)	Fee NamePhotocopies – Colour A4	GSTY	Fee incl. GST$0.40
Parent HierarchyLibraries \| Local Studies Photographs	Fee NamePostage and packing	GSTY	Fee incl. GST$9.80
Parent HierarchyLibraries \| Service Fees	Fee NameRecovery Action (Where a collection service is used to retrieve library materials.)	GSTN	Fee incl. GST$144.00
Parent HierarchyLibraries \| Lost And Damaged Items – (Non-refundable)	Fee NameReplacement fee calculated at cost of library item being replaced, plus a service fee for cataloguing and processing	GSTN	Fee incl. GST$18.50
Parent HierarchyLibraries \| Computer Peripherals	Fee NameSale items (eg earbuds, USBs, etc). Cost plus $1:00	GSTY	Fee incl. GST$4.20
Parent HierarchyLibraries \| Wollongong Library Theatrette And The Lab	Fee NameUse of data projector and screen	GSTY	Fee incl. GST$13.00
Parent HierarchyLibraries \| Wollongong Library Theatrette And The Lab	Fee NameUse of Video/DVD per booking	GSTY	Fee incl. GST$13.00
Parent HierarchyLibraries \| Wollongong Library Theatrette And The Lab \| Events And Activities	Fee NameWollongong City Libraries Manager may establish an entry fee or other charge for a library event or activity to meet or offset the cost of the activity.	GSTY	Descriptive Fee Narrative At Cost
Parent HierarchyLibraries \| Wollongong Library Theatrette And The Lab \| Other Charges	Fee NameWollongong City Libraries Manager may undertake to secure for a borrower through the Library any service, interlibrary, reference or information upon payment of sum sufficient to cover the estimated cost incurred by the Library in rendering the	GSTY	Descriptive Fee Narrative At Cost

This policy provides community members with access to bookable spaces for displays, notifications, and exhibitions, setting clear guidelines for managing these opportunities.

This policy outlines strategies, technology and workflows to preserve and ensure long-term access to our digital Local Studies collection. It aims to safeguard the collection’s authenticity, integrity and accessibility.

Find out more in Wollongong City Libraries Local Studies Digital Asset Management Policy. PDF, 454.85 KB