Wollongong City Council manages a number of social media channels including Facebook, Instagram, Twitter, LinkedIn, and YouTube.
Our social media channels aim to inform, educate and inspire our community. We take a respectful and positive approach to all of our community engagement and communications. We are here to support our community and highlight the work we all do to make this an extraordinary city to live work and play.
Council's responsibilities
Wollongong City Council is committed to delivering a quality user interaction through our social media channels. We understand that our followers and users of our channels have an expectation that they can interact with Council in a way that allows them to receive timely information and voice their opinion on community matters.
Our interaction online is reflective of our organisational values. We aim to deliver information and interact with users in a friendly, knowledgeable and professional manner by being respectful and ensuring accuracy of information we deliver.
We acknowledge the diversity of our communities and understand that all members of the public have individual opinions, rights and needs and we will act with proper regard and sensitivity. We will provide clear and logical means for users to access services, facilities and information including assistance where necessary to lodge requests or provide feedback.
Wollongong City Council does not accept responsibility for community comments – they are not representative of the opinions of Wollongong City Council, nor do we make any warranty to their accuracy.
User responsibilities
We believe you can make a positive contribution and we want to hear your voice. We encourage open discussion, but in order to keep our community safe and online discussion healthy and productive, we have established the following guidelines.
Remain respectful
No matter the topic being discussed, please be respectful. We respect your right to have a different opinion, but please remain respectful of other people’s opinions and beliefs.
Zero tolerance
We do not tolerate swearing or abusive, threatening, hateful or disparaging comments. If you post any comments of this nature, your comments will be deleted, and you may be banned from the page.
Stay relevant
We welcome questions, commentary, constructive feedback, and different opinions as long as they are relevant and respectful. If your comments are not relevant to the conversation, then Council reserves the right to delete them.
Protect yourself and others
Your comments on any of our social media platforms will be public. Do not share or post any personal or sensitive information that you would not want to make public.
Our response
We monitor our social media platforms and will respond where appropriate in a timely manner.
Any issues, complaints or feedback should be lodged through the appropriate channels online or to our Customer Service team on (02) 4227 7111 during business hours.
Breach of guidelines
We reserve the right to determine, at our discretion, whether contributions to our social media channels breach our guidelines.
Posts on Wollongong City Council’s social media pages may be deleted or hidden under our discretion if they contain:
- violent, obscene, profane, hateful, derogatory, racist, homophobic or sexist language, links or images
- insults, threats or harassment of other users
- information that may compromise the safety or security of the public
- any discussion or promotion of behaviour that is unlawful
- comments that threaten or defame any person or organisation
- solicitations, advertisements, endorsements or spam
- off-topic posts by a single user
- repetitive posts copied and pasted or duplicated by single or multiple users
- any other inappropriate content or comments as determined by Wollongong City Council.
Users who do not comply with these Social Media Community Guidelines will be blocked from the page at the absolute discretion of Wollongong City Council.
Privacy
We keep records of content published on Council’s social media channels. Users need to be aware that their comments, profile image and username may be captured as part of our record-keeping processes.
Contact us
If you have any questions about our guidelines or any other matter regarding our social media, please email Council's Media Office.