The more evidence you can provide to support your claim, the better.

What you need to include will depend on your individual case. Things that can be helpful include:

• Details of when, where and how the problem happened
• Photographs or video
• Reports from relevant experts, such as doctors, arborists or building professionals
• Witness reports or contact details
• Evidence that the cause of the problem had been reported to Council. Include the case or reference number from your report.

If we don’t have enough information, this can slow down the processing of your claim.