Insurance claims

If your claim is about damage to property or a vehicle that’s covered by an insurance policy, you might be able to claim through your insurer. If they believe Council is at fault, they will take care of seeking compensation from us.

Be aware that you may have to pay an excess, or meet other rules set by your insurer. Talk to them if you’re unsure.

Council claims

For personal injury, or if you don’t have insurance, you will need to follow the steps below to make a claim with Council.