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City of Wollongong
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Flood Recovery Support for Business

Below are details of key local flood recovery support services that can help if your business has been affected by the flooding event on Saturday 6 April.

You can also use the Service NSW Disaster Assistance Finder tool to find what other services you may be eligible for, or visit the Service NSW website.

Financial support

Your business may be eligible for grants, loans and financial assistance if you were directly affected by the storm event on Saturday 6 April.

This includes:

Small businesses

  • Concessional loans up to $130,000
  • Transport subsidies up to $15,000

Sporting and recreation clubs

  • Concessional loans up to $12,000
  • Grants up to $2,000

Not-for-profit organisations

  • Concessional loans up to $25,000
  • Freight subsidies for primary producers.

You can find more about financial help by visiting the Service NSW website.

Phone support

Service NSW can provide personalised support through the Business Concierge service. This includes:

  • Financial assistance including vouchers, grants and rebates
  • Getting mental health support for you and your employees
  • Disaster and emergency assistance.

Call 13 77 88, Monday to Friday, 8am to 5pm (Sydney time) or register for a call back.

Face-to-face support

The NSW Government has organised Recovery Assistance Centres to provide face-to-face support to people and businesses impacted by floods.

Services available include assistance with:

  • Assessing what financial support is available, and applying
  • Temporary accommodation
  • Legal advice
  • Replacement of damaged or lost ID and other government documents
  • Mental health.

Recovery Assistance Centres times and locations are shown below. These Centres will include both Business Concierge and Council Customer Service staff.

WhereWhen
Thirroul District Community Centre & LIbrary
352-358 Lawrence Hargrave Drive, Thirroul 		Wed 17 April. 10am - 4pm
Thurs 18 April, 11am - 6pm
Dapto Ribbonwood Centre
93-109 Princes Highway, Dapto 		Wed 17 April, 10am - 4pm
Thurs 18 April, 11am - 6pm

For updates and details of additional Recovery Centre times and locations, visit Service NSW.

Council Customer Service staff will also be available in-person at:

  • Helensburgh Library from 9.30am - 5pm Mon 15 and Tues 16 April
  • Dapto Ribbonwood Centre from 9.30am - 5pm Mon 15 and Tues 16 April.

Damaged buildings or structures

If you have damaged structures on your property and are insured, check with your landlord (if appropriate) and insurance provider about support for clean-up.

Be sure also to take photos of any visible damage to your business premises (if it’s safe to do so). This will help you apply for financial assistance down the track.

What to do with your flood waste

  • Contact Service NSW. or visit one of the Recovery Assistance Centres to find out if your business is eligible for financial support towards clean-up and removal of debris.
  • Discuss commercial waste disposal options with your insurer.
  • You can also visit the Wollongong Waste and Recovery Park (Whytes Gully) and dispose of flood-impacted contents. Hours have been extended at Whytes Gully to 6pm until Friday 12 April.

Asbestos safety

During any clean-up be mindful of asbestos. If the property was built before 1990, there’s a good chance it contains asbestos. While asbestos materials are less of a risk when wet, they’re still a risk.

Check the NSW EPA website for more details on how to safely dispose of asbestos material.

For all other updates for residents, visit our flood updates and recovery page.